Privacy Policy

Claraline AI ("Claraline", "we", "us", "our") provides AI receptionist and CRM services. This Privacy Policy explains what information we collect, how we use it, and your choices.

• Caller phone numbers and related contact information.
• Call metadata such as timestamps, call duration, and call status.
• Call transcripts, call summaries, and CRM notes.
• Follow-up message records, including SMS and email communications sent through Claraline.
• Basic account and business configuration details needed to operate the service.

• Provide AI receptionist services, call handling, and appointment workflows.
• Support customer follow-ups and communication requested through your business.
• Generate analytics, operational insights, and CRM history for your business.
• Improve platform performance, reliability, and customer support.

We do not sell personal information. We share data only as needed with service providers that help us operate Claraline, such as communications, voice, AI, and hosting providers (for example Twilio, Deepgram, ElevenLabs, OpenAI, and cloud infrastructure providers).

• SMS follow-ups are sent only after customer-initiated contact with a business using Claraline.
• Reply STOP to opt out of SMS messages.
• Reply HELP for help.
• Message and data rates may apply.

We retain data for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, and resolve disputes. Retention periods may vary by data type and customer settings.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure, but we continuously work to protect the data we process.

Questions about this Privacy Policy can be sent to claralineassist@gmail.com.